FAQ

What’s a Pass?

A Pass is the BEST way to see as many Just For Laughs shows as humanly possible. Purchase a bundle of credits with either the Classic or Headliner pass.

What’s a credit?

One credit = one guaranteed reservation for any of our non-headliner shows. Once you activate your pass and JFL account, your credits will appear at the top of your account dashboard. To reserve a seat at a ComedyCON event, or for one of “The 42” shows, click the show you want on the calendar page, and then click the “reserve” button on the corresponding date. Now your show is reserved! It’s that easy!

Once you’ve been scanned in to the show, your credit will go back into your account, allowing you to book another show! But remember: If you reserve a show and don’t show up, the credit will be lost forever.

I want to see two headliner shows. Can I buy two headliner passes for different shows?

Unfortunately, that won’t work. Each person can only purchase ONE pass per account. You can purchase more than one pass at a time, but you must transfer the additional pass to someone else via Ticketmaster.

But! You can still buy standard tickets to as many headliner shows as you want.

Can I use a credit to reserve a spot for my friend?

No – credits can’t be shared between buddies, spouses, robots, human-sized dolls, or family members. Your plus-one must either buy a single ticket, or their own pass to see any of the JFL Toronto shows.

I just purchased my pass but don’t know how to log in to my JFL TORONTO account!

Patience, young grasshopper! You should receive an activation email within 12-24hrs hour of purchase with instructions on how to set up and register your pass. Make sure you purchased a pass with credits by checking your ticket.

PS: Please check your junk/spam/promotions folder as it may have snuck in there by mistake.

How long are the shows?

Most of the 42 shows and ComedyCON events run approx. 60 mins. This way, you can see multiple shows a night using your credits! Headliner shows are often around 80 – 90 mins and feature an opener.

Are these passes refundable?

Unfortunately, all passes and tickets are final sale and non-refundable. So be extra careful when you’re on the Ticketmaster site, and double-check your purchase before you put in your payment information!

All tickets and passes are completely transferable. If you find someone who will go in your place, Ticketmaster’s ticket transfer system will easily allow you to transfer the ticket or pass.

How does my pass work?

After you complete your purchase, you will receive an activation email within the next 24hrs. Once you activate the account, the pass will be yours and yours alone. Your credits will appear, (message us if they don’t) and you can start reserving immediately. Remember: Credits can’t be used by anyone else but you.

Once you arrive at the show, pull up your reservation on the JFL Toronto APP and have your barcode scanned at the door. Just like that — you’re in!

Basically, your pass/smart phone is scanned at entry of each venue so make sure you take it with you wherever you go! (As if you don’t already take your phone everywhere!)

Don’t forget: when you get scanned into a show, your credit goes back into your account, and you can use it to reserve another show.

Is it mandatory to have a smartphone?

You can always purchase individual tickets BUT to be able to manage your credits and track your pass and show schedule, our app is going to be essential. Having any type of smart device will give passholders the full interactive experience of the festival.

Are all shows 19+?

Unfortunately, some of our venues are bars and are 19+, like Garrison and Rivoli for example. BUT all our other venues are teenage friendly if you’re accompanied by an adult. Just know that some of the content is R-rated. So if you are a parent, please look into the act before you bring your kids. But you were going to do that anyway, right?

What is this ComedyCon thing?

ComedyCON is JFL’s daytime comedy convention, and it’s about to be your favorite new thing! ComedyCON offers exclusive access to see some of your favorite comedy stars up and personal. It’s got Headliners, In-Conversation events, Q&A’s, Cast Panels, Live Podcasts and way more… all in an intimate venue.

Just use one of your pass credits to reserve your seat! No standard tickets are available for these shows.

So Then Who/What/Where is The 42?

Beginning in 2012, this festival was originally called JFL42, and was made up of 42 individual events (stand-up shows, live podcasts, panels, and more – don't you remember?). Since then, the festival has evolved, and has way more than 42 events now. What started as an offshoot of the Montreal festival, has grown into its own major festival, drawing in fans from all over the world. So nowadays, The 42 refers to all the artists who aren’t headliners. The name is a nod to all the amazing acts that have made up the heart and soul of the festival since its inception in 2012. You can learn more about The 42 on our Artists page.

When can I start reserving shows?

Right now! Well… as soon as you activate your pass. Just follow the instructions in your activation email, and you’ll receive your pass credits. To reserve a seat at a ComedyCON event or for one of “The 42” shows, click the show you want on the calendar page, and then scroll down to the showtimes. If you see a red reserve button, it means spaces are still available.

What if the event is full?

This Festival is your chance to speak up. Never before has your voice counted for so much! If an event has reached capacity, you can “petition” to have a show added. When enough people band together and add the artist/show to their ‘wish list’, we'll do our best to add another show and notify you! Remember, be quick and reserve as soon as it’s been added!

What if I am out of credits?

Don’t have any free credits left but you really want to see a show? (*GASP!*) You can always try your luck at the door. Show up with your smartphone in hand, open up that App, show us your pass and if there's still room once the show begins, we’ll let you in!

What if I change my mind about a reservation, or can’t make it to a show anymore?

You can easily cancel a reservation up to 2 hours before a show. After that, you will no longer be able to cancel. To do so, log in and go to your profile to access your reserved shows, hit “cancel” on the appropriate showtime and your credit will be returned to your account.

Once that window of time is up, you've committed that credit. Remember: If you reserve a show, and don’t show up, you’ll lose your credit forever.

Is your festival Wheelchair accessible?

All of our venues are wheelchair accessible with the exception of Comedy Bar (both the main space and the cabaret), Yuk Yuk’s, Nothing Fancy and The Garrison. Some venues will require early arrival so as to better serve your needs, so it’s always best to call the venue directly, ahead of time to make sure!

Can I loan my pass out to my cousin Bob for the night?

You cannot loan or transfer your pass, or share credits with your cousin Bob, or anyone else for that matter once it is activated and used. OncYour identity will be associated to the barcode on your pass. Barcodes will be scanned at each venue and ID will be checked. Serious stuff!

What if I only want to see 1 headliner?

You can always buy individual tickets for select Headliner shows online. But! We highly recommend getting a pass. We make multiple lineup announcements, and there even some last-minute additions to the schedule, so it’s still possible your all-time favourite comedian is coming to JFL Toronto this year.

Not interested in seeing a headliner?

You only want to check out Maria Bamford and Neal Brennan this year? That’s cool, we get it. You can snag a Classic Pass with two credits for $69*plus fees (nice).

Want to see more than two shows? How many times do we have to tell you?

As soon as you check into a show, your credit goes back into your account. If you want to know you will see all your faves, you ca purchase even more credits.

What if I’m not into this whole pass business and just want a ticket to see a show?

All good! You can buy individual tickets to many of our larger shows. But remember… if you want the best value and access to all our lineup, a pass is the way to go.

Have a not-so-FAQ?

Please email us at [email protected] and we will get back to you as soon as we can. Try to send only one message so you don’t get bumped back to the top of our inbox.

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