FAQ

A Pass is the BEST way to see as many Just For Laughs shows as humanly possible. Purchase a bundle of credits with either the Classic or Headliner pass.

After you complete your purchase, you will receive an activation email within the next 24hrs. Once you activate the account, the pass will be yours and yours alone. Your credits will appear, (contact us if they don’t) and you can start reserving immediately. Remember: Credits can’t be used by anyone else but you.

Once you arrive at the show, pull up your reservation on the JFL Toronto APP and have your barcode scanned at the door. Just like that — you’re in!

Basically, your pass/smart phone is scanned at entry of each venue so make sure you take it with you wherever you go! (As if you don’t already take your phone everywhere!)

Don’t forget: when you get scanned into a show, your credit goes back into your account, and you can use it to reserve another show.

A headliner pass gives you one ticket to see one of our headliners at Scotiabank Arena or Meridian Hall, along with 2, 6, or 12 credits (your choice!) to reserve a seat at any of our shows at the Elgin Theatre, Royal Theatre, or at any of our club shows.

One credit = one guaranteed reservation for any of our non-headliner shows. Once you activate your pass and JFL account, your credits will appear at the top of your account dashboard. To reserve a seat, click the show you want on the calendar page, and then click the “reserve” button on the corresponding date. Now your show is reserved! It’s that easy!

Once you’ve been scanned into the show, your credit will go back into your account, allowing you to book another show! But remember: If you reserve a show and don’t show up, the credit will be lost forever.

Did you activate your account yet? You should receive an activation email within 24 hours of purchase with instructions on how to set up your account and register your pass.

PS: Please check your junk/spam/promotions folder as it may have snuck in there by mistake.

No, not yet! It’s one pass per person. So before you come to the venue, make sure to transfer the second pass to your friend, so that they can make an account, receive their credits, and book their seats at the show.

Since we’re partnered with Ticketmaster, transferring a pass to your friend must be done on the Ticketmaster website. Here’s what you do:

• Sign into your TM Account.
• Hover over My Account in the top right and then My Tickets.
• Select your event and click See Details.
• Click Transfer Tickets. If the Transfer button is grayed out, your tickets aren’t eligible for transfer. For account security, you may need to confirm your account by entering the four-digit code emailed or texted to you.
• Select the tickets you'd like to transfer and click Continue.
• Enter your recipient's information, including their email address — you could even add a note too.
• Click Send.

Unfortunately, that won’t work. Each person can only purchase ONE pass per account. You can always buy extra headliner tickets with your account, though.

You can also purchase more than one pass at a time, but you must transfer the additional pass to someone else via the Ticketmaster website.

No – credits can’t be shared between buddies, spouses, robots, human-sized dolls, or family members. Your plus-one must either buy a single ticket, or their own pass and credits to reserve a seat at a JFL Toronto show.

Most of the 42 shows run approx. 60 mins. This way, you can see multiple shows a night using your credits! Headliner shows are often around 80 – 90 mins and feature an opener.

Unfortunately, all passes and tickets are final sale and non-refundable. So be extra careful when you’re on the Ticketmaster site, and double-check your purchase before you put in your payment information!

All tickets and passes are completely transferable. If you find someone to take your pass, Ticketmaster’s ticket transfer system will easily allow you to transfer the ticket or pass.

You can always purchase individual tickets BUT to be able to manage your credits and track your pass and show schedule, our app is going to be essential. Having any type of smart device will give passholders the full interactive experience of the festival.

Unfortunately, some of our venues are bars and are 19+, like Garrison and Rivoli for example. BUT all our other venues are teenage friendly if you’re accompanied by an adult. Just know that some of the content is R-rated. So if you are a parent, please look into the act before you bring your kids. But you were going to do that anyway, right?

Right now! Well… as soon as you activate your pass. Just follow the instructions in your activation email, and you’ll receive your pass credits. To reserve a seat for one of “The 42” shows, click the show you want on the calendar page, and then scroll down to the showtimes. If you see a red reserve button, it means spaces are still available.

This Festival is your chance to speak up. Never before has your voice counted for so much! If an event has reached capacity, you can “petition” to have a show added. When enough people band together and add the artist/show to their ‘wish list’, we'll do our best to add another show and notify you! Remember, be quick and reserve as soon as it’s been added!

Don’t have any free credits left but you really want to see a show? (*GASP!*) You can always try your luck at the door. Show up with your smartphone in hand, open up that App, show us your pass and if there's still room once the show begins, we’ll let you in! Otherwise, you can always buy more credits.

You can easily cancel a reservation up to 2 hours before a show. After that, you will no longer be able to cancel. To do so, log in and go to your profile to access your reserved shows, hit “cancel” on the appropriate showtime and your credit will be returned to your account.

Once that window of time is up, you've committed that credit. Remember: If you reserve a show, and don’t show up, you’ll lose your credit forever.

All of our venues are wheelchair accessible with the exception of Comedy Bar (both the main space and the cabaret), Yuk Yuk’s and The Garrison. Some venues will require early arrival so as to better serve your needs, so it’s always best to call the venue directly, ahead of time to make sure!

You cannot loan or transfer your pass, or share credits with your cousin Bob, or anyone else for that matter once it is activated and used. Your identity will be associated to the barcode on your pass. Barcodes will be scanned at each venue and ID will be checked. Serious stuff!

You can always buy individual tickets for select Headliner shows. But! We highly recommend getting a pass. We make multiple lineup announcements, and there are even some last-minute additions to the schedule, so it’s still possible your all-time favourite comedian is coming to JFL Toronto this year.

So you only want to see Michelle Wolf and Neal Brennan this year? That’s cool, we get it. You can snag a Classic Pass with two credits for $69*plus fees (nice).

Want to see more than two shows? How many times do we have to tell you?

As soon as you check into a show, your credit goes back into your account. And if you want to play it safe, you can always purchase more credits.

All good! You can buy individual tickets to many of our larger shows. But remember… if you want the best value and access to the entire lineup, a pass is the way to go.